Kaspersky Internet Security and Anti-Virus are highly popular and well respected commercial security products and a recommended choice if you prefer more functions and protection than a free antivirus program offers. We’ve also previously shown you how to get a year’s license for Kaspersky Antivirus 2013 completely free. A major issue with most security software has always been they rarely uninstall themselves cleanly from your computer and can also have issues on installation as well because they need to hook deep into your system.

If Windows XP isn't loading your the drivers correctly for the PCI to PCI Bridge, it sounds like the Windows Driver Cache could be corrupt as this is a standard Windows driver. To rebuild the Windows driver cache, do the following: Start your virtual machine and log in if necessary.

Kaspersky Antivirus and Internet Security products have commonly suffered with an error during the setup process which prevents install and asks for a reboot to continue. After restarting, the problem remains:

Installation interrupted

Installation ended prematurely because of an error. One piece pirate warriors 1 system requirements.

Although it isn’t as prevalent as a few years back, people still encounter the error and obviously making sure you succeed in getting your paid protection working is important. Here we show you a selection of solutions we have found to get around this error and allow your Kaspersky product to continue its installation. This applies to all versions of Kaspersky Internet Security and Antivirus, and possibly PURE.

1. A Leftover Registry Key

There is a registry key which can be created when uninstalling an older version of Kaspersky and for some reason this key gets left behind after a reboot. You need to remove a key called avp**_post_uninstall from your registry. The ** corresponds to a version number of Kaspersky which never removed the key. Just follow the simple steps below to remove the key from the registry.

1. Hold Win key+R or go to Start -> Run, type regedit and click OK.

2. Navigate to:

HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun

3. Expand Run and look for a registry key avp**_post_uninstall. For example, you might find one called avp12_post_uninstall.

4. Right click on the avp**_post_uninstall key and select Delete.

5. Now try to install the Kaspersky product as normal and hopefully the error message has disappeared during install.

This is a quick and simple fix and worth checking, even if you’re sure you haven’t installed Kaspersky previously. Note that this registry key won’t show up in most startup tuning tools such as CCleaner or Glary Utilities and needs to be checked manually.

2. Traces of a Previous Security Package

One of the most common causes for the “Installation ended prematurely because of an error” message is the Kaspersky setup has found traces from another security package that is getting in the way and stopping the installation going any further. Although Kaspersky products have recently been much better at detecting these issues, they can still cause the install process to fail.

If you know what security package(s) you’ve had installed before

It’s quite easy to use a removal tool to clear up any leftovers from a previous antivirus package if you know what’s been installed. Download and run the tool for each brand you’ve had installed on the computer, this also includes previous versions of a Kaspersky product. We have a Comprehensive List of 26 Uninstallers and Removal Tools for Internet Security and Antivirus Software where you can download and run individual removal tools. Kaspersky also have their own antivirus removal tools webpage with similar tools and recommendations.

If you don’t know what’s been installed before

If you have no idea what security software has been installed before, you obviously can’t download and run a specific removal tool. Thankfully a program called AppRemover is able to detect and remove leftover data from many security applications including the most popular of Norton, McAfee, Bitdefender, Eset, AVG, Avira, Avast and of course Kaspersky.

Download and run the AppRemover executable and wait for the results of the system scan. If any security software leftovers are detected you’ll have the opportunity to select them for removal. After a reboot you can try to install your Kaspersky product again.

3. A System Cache File

This solution has been known to work in several cases and is also mentioned in a Kaspersky help page. The problem can be caused by the file INFCACHE.1 which could contain corrupted information. INFCACHE.1 is used to store information about drivers and inf file locations. To remove this file:

For Windows XP

It’s easier to delete the INFCACHE.1 file in XP because it’s not protected by the system. Press Win key+R and type cmd into the run box to open a command prompt, then type:

del C:Windowsinfinfcache.1

Reboot the system and retry the Kaspersky installation. You can also simply just browse to the file in Explorer although “show all files” needs to be enabled in folder view options to see it.

For Windows Vista and 7

In Windows Vista and 7 INFCACHE.1 is protected by system permissions and can’t simply be deleted, you need to be the owner first. Download Take Ownership which is a right click menu entry to gain ownership of files and folders. Double click the reg file in the archive to import the data into your registry, then navigate to:

C:WindowsSystem32DriverStore

Right click on INFCACHE.1 and select “Take Ownership” from the context menu. Then delete the INFCACHE.1 file.

The other file in the zip archive can be used to remove the Take Ownership entry if you have no more use for it. Reboot the system and try the install again. INFCACHE.1 is not present in Windows 8/8.1.

4. Other Security Software Causing a Conflict

While Kaspersky products are now better at detecting currently installed and incompatible software, problems can still arise for lesser known software and cause the installation to fail. It has also been the case that other third party products are also sometimes missed or wrongly detected. Comodo Firewall has been known to cause issues with Kaspersky Antivirus because it can get detected as Comodo Internet Security which includes the antivirus component.

Also other antivirus, firewall, antimalware or antispyware currently installed may be an issue. The best solution is to completely uninstall any other security software you may have on the system and try to reinstall Kaspersky. Optionally use the dedicated removal tool as well from solution #2. Then if all goes well and Kaspersky installs correctly, reinstall the other software again.

5. The HOSTS File and the Registry

Although these last two methods are not known to be a major factor in ridding yourself of the installation error, they are recommendations from the Kaspersky forum so are worth trying if all else fails.

We recommend you simply download Microsoft Fix It 50267 which will automatically reset the HOSTS file on Windows XP, Vista and 7. Windows 8 users will have to do it manually, this Microsoft support page tells you how to reset the HOSTS file for any Windows OS manually back to default.

Which tool is the best for registry cleaning is mostly a matter of personal opinion. For less aggressive cleaning we would recommend CCleaner or Glary Utilities although to remove more obscure registry keys, something more powerful may be needed. PowerTools Lite 2013 is one of the most thorough registry cleaners available and recommended for this task.

1. Download PowerTools Lite 2013, install and launch the program.

2. Click “Registry Cleaner”. If you have no security software currently installed, also click “Additional Safety” and untick “Antivirus and Antimalware software” and “Firewall software”, this tells the program not to ignore security software when scanning.

3. Hit Start and let the scan complete, press Ctrl+A to select all entries in the list and then click Fix. Close the program and try to install Kaspersky after rebooting.

If you encounter any other issues which you suspect may be due to the registry clean, PowerTools saves backups of all the fixes so you can restore the selected keys.

You might also like:

Cleaning Up Old Java Installation Files in Windows8 Solutions to Troubleshoot A disk read error occurred. Press Ctrl+Alt+Del to restart Error3 Ways to Install and Run Kaspersky Rescue Disk from USB Flash DriveManually Update AVP Tool Kaspersky Virus Removal Tool Signature DatabasesInstall and Activate English Language Kaspersky Security Suite CBE 12

Failed Virus Scan when trying to download a ‘safe’ security update file from Microsoft. I have uninstalled all antivirus files and deleted registry keys … and unselected the Protect you and your computer from dangerous sites in the Advanced section of Chrome. Turned off Windows XP firewall yet still can’t DL files. What is causing this? TIA for any suggestions.

Reply

Thanks, been having major problems with one laptop after an infection.

This solution worked for me

Reply

When I ran into this problem, I did live chat with Earthlink support 4 times, no results. Gave up on that – fortunately, after some searching, found this post. IT WORKED!

Thank you, thank you, thank you.

Reply

Thanks a lot dude, this post really helped me!

Reply

Thanks a million…
I have same problem when i uninstall Kaspersky internet security 7.0 and then install kaspersky antivirus 7.0

I follow your instruction and it works.

Thanks again

Reply

Thanks so much for this Raymond. I cannot begin to tell you how much time I spent trying to ‘persuade’ Internet Security 2009 to install – very frustrating as I had only just un-installed Version 7.0 after using it successfully for one year!!

Reply

thx raymond ,it”s works.gj

Reply

Thanks a lot :)

Reply

Genius!
the world works better with people like you.

Reply

Excellent Job! Your instructions were very useful.

Reply

just want to say thanks I followed your instructions on how to install kaspersky after getting the installation error form upgrading from version 6.0 to 7.0 thanks a million.

Reply

Thank You for instructions!

Reply

Thank you so much for this! I had this problem, and your instructions worked perfectly.

Thanks! :D

Reply

Mate, thanks a lot for this post!

Reply

Great piece of info. Thanks for the tip. I’ll click an add or two for ya :]

Reply

Many many thanks.

Reply

Great post

Thank you Rymond

Reply

If you encountered any error messages during VIPRE installation, look through the list to resolve the issue.

Click a topic to display the message:

Error 87: 'Drivers could not be installed' during VIPRE Installation
If you're experiencing an error during the installation of VIPRE that reads 'Drivers could not be installed' this can mean that the Operating System is failing at finding the instructions needed to install the drivers properly. This can be due to a problem with the instruction file that Windows reads in order to accomplish this task. the simplest thing to do to fix this problem is to allow Windows to recreate the instruction file:
Windows XP

1. Click Start Run or click the Search Bar and type C:WindowsInf and press Enter
2. Locate the file named INFCACHE.1
3. Rename this file to INFCACHE.old
4. Reboot the machine
5. Attempt the installation once again

If this does not work on your Windows XP system, return the file to its original state and contact: Submit a Case
Windows Vista/7
The INFCACHE.1 file is located in a different directory and is blocked from editing due to permissions. So the above fix does not work for Windows Vista and 7 machines. However, the error is likely being caused by a default limitation that is set on Windows Vista and 7 machines. Windows Vista and 7 are configures via the registry to allow 8 filter drivers maximum by default. These means that if at any time or if presently there are other filter drivers installed that reach this max, VIPRE will not be able to install its own filter drivers. You can adjust the amount up to 14 or delete this key and it will be set to hard coded max of 14. Here's how you can do this:

1. Open the Registry Editor. Press Windows key + R and type Regedit
2. Navigate to the following key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlNetworkMaxNumFilters
3. Delete this key or modify it to a decimal value of 14.
4. Try installing VIPRE once again

Error during an attempt to uninstall
If you are having this problem, attempt to run the same steps as indicated above for instances where this error is encountered during the install phase. After rebooting, attempt to uninstall the product again. If this still fails, an attempt will need to be made to remove VIPRE by using a specialized tool. Please contact our support team for further assistance on obtaining this tool. Submit a Case
Network Connections Control Panel is blank
This error nay also occur if there is a problem with Windows Network Connections and that the Network Connection control panel is blank. You can verify this by opening the Network Connections control panel to see if the network connections are listed:

1. Click Start > Run (or focus on the search box) and type ncpa.cpl and press Enter
2. The Network Connections windows should open and you should see the network connections listed that are available to the computer

If this window is blank, it is a good indication that there is a problem with the Network Connections of Windows and this needs to be repaired. Information about his issue can be found here: Windows Support
Although the article is intended for Windows XP and Server 2003, information in here can also be pertinent to Windows Vista and 7. The best option at this point is to contact technical support team of the manufacturer of the device with this problem and request assistance with the reparation of this issue. VIPRE will not be able to install if this problem is present.
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Error 1152: 'error extracting *.msi to the temporary location' during installation
This error indicates that there was a problem during the extraction process of the installer package. This trouble is normally caused by a corrupt download of the installation file being run. Normally, re-downloading the installation file resolves the issue. Click this link for VIPRE installation assistance: How to Install VIPRE Home
If re-downloading the file results in the same error, use the instructions below to attempt to run the MSI directly:

1. Close the installation window
2. Hold down the Windows key + R
3. In the Run box, type: '%TEMP%Downloads'
4. Hit OK and delete the contents of this folder
5. Try installing VIPRE again

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Error 1305: 'Error Reading from file..' during installation

This Error indicates a problem with Permissions regarding the referenced folder. The easiest way to fix a problem with these folders is to reset permissions on the directories in question. This can be done manually by comparing the permissions on the folder to another installation of Windows with the correct permissions set on the folder in question. An easier way of doing this would be to just reset the permissions to that of the parent folder. A quick and easy tool can be used to achieve this is Inherit.exe, which can be found attached to the bottom of this article.
Download this application and place it on your desktop. You can then drag and drop the file or folder you intend to reset permissions on over the top of this application in order to reset the permissions for it. If done correctly, a prompt displaying the text OK will pop up. this indicates successful execution of the application. Folders that are particularly susceptible to permissions corruption are listed below.
Windows XP:

• %UserProfile%Application Data
• %User Profile%Application DataVIPRE
• %User Profile%Application DataVIPREAntimalware
• C:Documents and SettingsAll UsersApplication Data
• C:Documents and SettingsAll UsersApplication DataVIPRE
• C:Documents and SettingsAll UsersApplication DataVIPREAntimalware

Windows Vista, 7 & 8:

• C:Program Data
• C:Program DataVIPRE
• C:Program DataVIPREAntimalware
• %UserProfiles%AppData
• %UserProfiles%AppDataRoaming
• %UserProfiles%AppDataRoamingVIPRE
• %UserProfiles%AppDataRoamingVIPREAntimalware

For Example: 'C:ProgramDataDownloaded Installations{FA0F7527-B8F1-4541-22F7B7829518}..SBVIPRE_EN.msi'
In this case, resetting the permissions for each folder is the best solution; starting with the C:ProgramData folder first and working through the rest of the folders, attempting to install VIPRE again after the permission of each folder have been successfully reset.
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Error 1500: 'Another Installation is in Progress' when installing or updating VIPRE

Windows Installer process can only run one installation at a time. Please allow Windows to complete any other installation that is currently in progress. There can be Window Updates that are currently running that need to be completed before anything else can be installed or a different product is being installed at the same time that VIPRE is being installed. Complete the other installation processes before attempting to install VIPRE again.
However, if a previous installation was unsuccessful and did not close properly thus giving you the error when trying to re-install, you can end the Windows Installer Process manually:

1. Open Task Manager and navigate to the Processes tab
2. Select Show processes from all users
3. Locate and end any MSIExec.exe entries you see
4. After these steps, attempt the installation again

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Error 1603: 'The installation of VIPRE encountered an unknown problem and cannot continue' during installation of VIPRE Home
This is a generic Window error and usually indicates a problem with the installation that happens in the background. In order to resolve this problem, it is important to gather the following files before contacting support:

1. Click Start and Run or hold Windows key and tap R for Windows Vista, 7 & 8machines to open the Run box
2. Enter the following text and press enter:'%AppData%GFI SoftwareAntimalwareLogs'
3. Find a file named InstallVIPRE.csv and copy it to your desktop
4. Do the same for the following folder locations and files, skipping them as you go if you do not find the folder or file requested:

• 
  
  • Folder Location: %AppData%VIPREAntimalwareLogs look for file name: InstallVIPRE.cv
  • Folder Location: %Temp% look for file name: VIPREInstaller.log, VIPREPRemiumInstaller.log, VIPREInstaller.log or VIPREPRemiumInstaller.log
  • Folder Location: %Temp%DRVSetup look for file name: SetupDRV.log
  • Folder Location: C:Windows look for file name: SetupDRV.log
  • Folder Location: C:WindowsInf look for file name: SetupApi.app.log

Once these files are gathered, please contact VIPRE Support: Submit a Case
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Error 1605: 'This action is only valid for products that are currently installed' when attempting to uninstall VIPRE

When attempting to uninstall VIPRE, the following error is displayed:

If VIPRE is listed and cannot be uninstalled or removed due to the error above, it is likely because there are remnants of VIPRE keys within the registry, specifically in the Uninstall registry hive location listed below:

• 32 bit Operating Systems:
• 
  
  • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall
• 64 bit Operating Systems:
• 
  
  • HKEY_LOCAL_MACHINESoftwareWow6432NodeMicrosoftWindowsCurrentVersionUninstall

It is recommended that the following tool is used first in an attempt to remove VIPRE via automation: MS FixIt
When launched, be sure to select the second option to select and apply fixes yourself. Select the 'Uninstalling' option and a list will populate with all populate with all of the detected installed applications. If VIPRE is listed, select it and click next. Follow the prompts to completely remove VIPRE form the machine.

If that does not work:
If the Microsoft tool still does not remove VIPRE from the list, it will have to be done manually via the use of the registry editor:
NOTE: Before making any changes to the registry, it is highly recommended that you back up your registry settings. For instructions on how to do this, click here

1. Hold the Windows key + R
2. Type regedit and press Enter
3. In the registry editor, navigate to the correct registry hive location as indicated above

There will be many folders for different programs that were at one time or are still installed on the system. Each of these folders with randomly generated IDs will need to be checked to verify that the folder is not for a previous VIPRE installation that has remained throughout prior uninstall or upgrades. The image below demonstrates an example of such folder:
When found, the hive needs to be deleted. THere may be multiple entries such as this and each needs to be removed before this can be fixed.
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Error 1610: 'VIPRE Installation cannot continue' during installation process
Error 1610 is most often caused by corrupt download of the installation package due to slow or faulty internet connection, resulting in packet loss and internet connection instability. In order to install VIPRE, you will need to install using the Full/Off-line Installer. Please contact VIPRE Support to obtain a copy of the latest VIPRE full installer.

Once VIPRE is installed, you will need to manually configure VIPRE to start protecting your PC.

1. Double click the VIPRE icon on your desktop to open the interface

2. Register VIPRE, click this link for detailed instructions on How to Register VIPRE
3. Update VIPRE's definitions, click this link for detailed instructions on How to update Definitions
4. Turn On Active Protection, from the main VIPRE interface click Turn On link under Antivirus
5. Turn On Firewall from the main VIPRE interface click Turn On link under Firewall
6. Restart for VIPRE to fully protect your PC

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Error 1612: 'Installation source for this product is not available' during installation/uninstall
This problem may occur when the Windows installer database file (.msi) is missing from the Windows installer cache under %windir%installer. When a product is installed by using Windows installer, a stripped version of the original .msi file is stored in Windows Installer cache. Re-installation/uninstallation of the product relies on the information store in the .msi file stored in the cache which triggers the error.
Run Microsoft Fix It to remove the current installation of VIPRE. To download the tool, click this link: MS FixIt follow steps below on how to run this tool:

1. Click the green Run Nowbutton on the site linked above
2. Run the downloaded program
3. Click the Accept button
4. Microsoft Fix It will scan the machine for Windows Install and Uninstall issues. Select Detect problems and let me select fixes to apply
5. Select Uninstalling
6. Select VIPRE from the programs list and click Next
7. Select Yes, try uninstall
8. Put a check on all box listed and click Next
9. You will get a result status notifying you that the process succeeded
10. Select one of the feedback options and click Next
11. Click the close button

Once this is complete, VIPRE should have been removed from the system. You can now attempt to install VIPRE again. How to install VIPRE Home
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Error 1622 or Error 1639: 'Error opening installation log file. Verify that the specified log file location exists and is writable' during VIPRE Home installation
Many of these errors can occur with general computer usage. Uninstalling applications, applying updates and sometimes manual changes to some Windows components can cause these problems to surface. To resolve this issue, follow steps below:

1. Click Windows Key + R to open the Run box
2. Type %Temp% and press Enter
3. A Windows Explorer will open the Temp folder. Locate the following files and delete them if they are present.

• 
  
  • VIPREInstaller.log
  • VIPREPRemiumInstaller.log
    

Attempt the installation again. If you receive the same error, clear the contents of the temp folder. If clearing the temp folder does not fix this problem, follow steps below:

1. This is typically related to an issue with the Windows Temp folder. The easiest way to resolve this would be to change the Temp folder to a new location.
2. Hold the Windows key + R to open the run box.
3. Type sysdm.cpl to open System Properties
4. Select Advanced tab
5. Click Environment Variables button at the bottom right
6. change the TEMP and TMP variables to a different location. (e.g. from %UserProfiles%AppDataLocalTemp to C:Temp)
7. Once you've changed these, click OK and try running the installer again

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Error 1706: 'The feature you are trying to use is on a network resource that is unavailable' repeatedly displayed
This indicates that the SBAMSvc.exe has probably been compromised and is no longer available. This is a common sign of a virus infection and attempts should be made to run virus scans on the machine. The prompts can be eliminated by repairing VIPRE if a threat is not found to be the cause
Steps to restore/repair any VIPRE installer

1. Open the Task Manager
2. Select the Processestab
3. Select SBAMSvc from this list and click the End Task button
4. Select any msiexe processes running and click the End Task button for each
5. Download the installer package for the version of VIPRE you currently have installed
6. Right click the file and create a shortcut
7. Right click the shortcut and select Properties
8. add the following command to the end of the target field: /s /v'/qn REINSTALL=ALL REINSTALLMODE=vamus /nonestart' (e.g. target field should look like this C:UserspsgDesktopSBVIPRE_EN.8.0.2.30.exe /s /v'/qn REINSTALL=ALL REINSTALLMODE=vamus /norestart')
9. Click OK in the Properties window and then run the file
10. Wait a few minutes before launching VIPRE from the Desktop shortcut or All Programs path. Depending on what was repaired, there may be restart required.

Please contact VIPRE Support to obtain a copy of the latest VIPRE full installer.
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Error 1714: 'The older version of VIPRE cannot be removed. Contact your Technical Support' during installation/upgrade
This error indicates that the installation service of Windows is out-of-date. Click this link on Perform any available update and try re-installing VIPRE.

If the steps above does not resolve the issue, corruption in the Windows Registry could be causing the issue.

1. Hold the Windows key + R to open the Run box and type regedit and press enter.
2. Navigate to: HKEY_CLASSES_ROOTInstallerProducts
3. Use Find to locate and delete folder with the key for the VIPRE installation in question.
4. Re-install VIPRE again. If issue persist follow steps under Error 1612

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Error 1719: 'Windows Installer service could not be accessed' during installation
This error indicates that an error accessing the Windows Installer service occurred.
For Windows XP and Server 2003, there is a Microsoft KB article about this: Windows Installer Error
For Windows Vista and higher, here's a common solution:

1. Click Start Menu and right click Command Prompt and Run as Administrator
2. Type regsvr32 C:WindowsSystems32msi
3. Press enter and attempt the installation once the steps above completed

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Error 1720: ' There is a problem with the Windows installer package' during installation/uninstallation

If this error occurs during installation, it may be due to an incomplete download, follow steps from Error 1610

If the steps under Error 1610 did not work, It is likely that the currently installed version of the Windows Installer is too far out of date to install VIPRE. Follow steps below to resolve the issue:

• Click this link to download the latest Windows Installer
• Start the Windows Installer service

1. 
   
   1. Click Start, type services.msc and press Enter key
   2. Double-click Windows Installer
   3. Set the Startup type of Windows Installer to Manual
   4. Click Start to start the service. Note down the error message if any
   5. Click OK

• Please refer to Error 1722 on how to download and run the MS FixIt utility

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Error 1721: 'There is a problem with this Windows Installer package. A program required for this install to complete could not be run.' during installation/uninstallation
This error indicates trouble with the Windows Installer's registration stratus inside the operating System. Windows Installer can become unregistered and needs to be re-registered for installations to function.
The Windows Installer program must be re-registered for functionality:

1. Hold down the Windows key + R to open the Run box
2. Type MSIEXEC /UNREGISTER and click OK Even if you do this correctly,it may look like nothing happens
3. Type MSIEXEC /REGSERVER and click OK
4. Try the installation once more

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Error 1722: 'There is a problem with the Windows Installer Package' during installation/uninstallation
This means that a generalized error occurred during the installation.
If VIPRE is listed inside under Programs & Features (or Add and Remove Programs), attempt to remove it.
If VIPRE is not listed under Programs & Features (or Add and Remove Programs) try running MS FixIt Follow steps below on how to run this tool:

1. Click the green Run Now button on the site linked above
2. Run the downloaded program
3. Click the Accept button
4. Microsoft FixIt will scan the machine for Windows Install and Uninstall issues. Select Detect problems and let me select fixes to apply
5. Select Uninstalling
6. Select VIPRE from the programs list and click Next
7. Select Yes, try uninstall
8. Put a check on all box listed and click Next
9. You will get a result status notifying you that the process succeeded
10. Select one of the feedback options and click Next
11. Click the close button. VIPRE is now removed from your system

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Error 1921: 'VIPRE Internet Security/Antivirus (SBAMSvc) could not be stopped. Verify that you have sufficient privileges to stop system services.' during uninstallation
This error is encountered when the VIPRE Service is running into issues stopping. To circumvent this trouble, use the instructions below to disable VIPRE on Startup prior to the uninstall:

1. Click the Start menu
2. If you are running Windows 7 or Vista, type Services in the search box, then click Services when it appears above under Applications. If you are running Windows XP click Run, then type services.msc and hit Enter.
3. In the Services screen, scroll down until you find VIPRE. Right click the VIPRE service, then click Properties
4. Click the drop down menu where Startup Type is listed
5. Click Disabled
6. Click Apply, then click OK at the bottom of the window
7. Restart the computer
8. After computer is restarted, attempt to uninstall VIPRE again

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Error 1923: 'VIPRE services could not be installed' during VIPRE installation
This error is usually by files or registry keys that are locked and the Windows installer is unable to overwrite them

1. Click Ignore on the error messages and allow the installation to complete
2. Click Finish
3. Click Yes to restart computer if prompted, otherwise restart your computer as you normally would
4. Click Start
5. Click Control Panel > Programs and Features (or Add and Remove Programs)
6. Double click VIPRE Antivirus or VIPRE Internet Security
7. Click Next
8. Click Repair > Next
9. Click Install

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Error: 'Error Reading Set-up Initialization File' when attempting to update or Install VIPRE
This error usually occurs when a software upgrade download becomes corrupt or is only partially downloaded. Try upgrading VIPRE again with the latest version by following these instructions:

1. Right-click the VIPRE icon by your system tray, and choose shutdown
2. Click this link to install the latest version of VIPRE How to Install VIPRE Home

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Error: 'The procedure entry point decodepointer could not be located in the dynamic link library kernel32.dll' when attempting to install
This error is common for new software installations with out of date Service Pack in Window's XP operating system. VIPRE system requirement lists Windows XP SP2 as supported versions while SP1 is not supported. Upgrade Windows XP to Service Pack 2 or higher.

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Should you need further assistance, feel free to contact support using the information found at the following link: VIPRE Support